Hello, my name is Brian Ciccolo and I am the creator of AspenInsideOut.org. I’ve worked with Aspen for as long as anyone has: 12 years and counting! I was employee #3 at X2 Development and together with Rick Dwyer, Matt Mastrangelo, and Baiyun Tao we spent countless hours building the core codebase that has grown into the Aspen student information system of today. As a member of the X2 team and later Follett I had many roles ranging from Development to Customer Support to Training and even Sales! I had a great “inside” look at the system.
After leaving Follett I started working for the school district in my hometown, Hanover Public Schools, which was one of the original districts to implement Aspen. In my time at HPS I’ve gained an “outside” perspective on the product.
One thing we recognized from the very beginning at X2 was that student information systems live and die based on service. You have to have a great product – that’s a given – but if you don’t provide stellar service then your customers will eventually leave. We believed that so deeply that it became the company tagline: Exceptional Software, Extraordinary Service. As a company grows, new venues are needed to continue providing that same level of service. With today’s social technologies it is now possible for us as customers to form our own community and provide that service for ourselves. That’s what this site is all about.
Together we can create an incredible knowledge base that will enable every Aspen user to know the product “inside out.” Welcome aboard. Thanks for being a part of the team.